Orders The following information is about purchasing patterns on this website. If you can't find an answer here, you may contact us from any webpage. The Contact link can be found on the left menu area. Payment This website uses PayPal to process all payments. PayPal is a fast and secure way to send payments, and only PayPal will have your credit information. For privacy policy, see Terms of Use & Privacy. Invoice After you make a purchase you should receive a printable e-mail receipt. If you do not receive your receipt you can login to your PayPal account and print out the receipt for your purchase. PDF Patterns After payment is made, PayLoadz will e-mail you a link for the PDF. After you download it, save it to your computer. The pattern can be read by Acrobat Reader, a program included with many computers. For a free download, click here. These patterns only are sold through this site as downloadable PDFs, and they are protected by copyright laws. Returns Patterns cannot be returned once they are sent. Please read Patterns page and ask any questions before ordering. Other Questions If you have other questions please contact us. Hyacinth Lace Shawl